Guest Ambassador - PT/Seasonal - Gilford, NH

Job Summary:

WHO ARE WE?

The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike.

Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front-Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination.

WHO ARE YOU?

Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on!

• You are passionate about assisting others and live music.
• You are resourceful, motivated, and committed to your work.
• You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly.
• You enjoy teamwork and take pride in success!

WHAT WE VALUE:

• Safety First: Ensuring a safe environment for both employees and guests is our top priority.
• Care: We believe in showing care in everything we do.
• Encore: Creating moments of service excellence for everyone.
• Efficiency: Staying organized and efficient allows us to deliver the best experiences.

The Role:

The Guest Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.  Reports to the venue General Manager and Experience Manager.

Key Responsibilities: 

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.

• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.

• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.

• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.

• Direct restroom and concessions lines, as needed, to shorten guest waiting times.

• Assist in resolving guest complaints.

• Show CARE by participating in venue recycling efforts before, during and after the show.

• Report maintenance and cleaning issues to the respective department manager.

• May fill in temporarily with a different department to support staffing levels during peak or break times.

• Greet guests as they enter and leave the venue. May also distribute advertising flyers.

• Check restrooms frequently to make sure guests' lines are moving and alert the cleaning crew when necessary.

• Responsible for entering availability 3 weeks in advance through the ABIMM system.  The employee is further responsible for communicating with the supervisor should that availability change.

• Ensuring that time worked is accurately captured through the ABIMM system.

Qualifications:

• Must be 16 years of age or older

• Guest Service and communications experience is a plus

• Creative thinker and problem solver

• Excellent verbal, written and interpersonal communication skills

• Acute sense of judgment, tact and diplomacy

• A strong sense of teamwork and ability to execute programs

• Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs and occasional sitting

Join us as we create Once in a Lifetime Experiences for our Fans.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with