Ceiling Sales Training Lead

Position Overview:

USG Corporation is seeking a dynamic and experienced Ceilings Training Lead to develop, implement, and evaluate comprehensive training programs for our internal teams and external customers. This role is critical in ensuring that our sales, customer service teams, and customers are well-versed in our ceiling products and systems.

Key Accountabilities:

Training Program Development and Implementation For Internal (Ceilings Sales, Sales Operations, and Customer Service) and External Customers:

• Conduct a thorough needs analysis to identify the current state of development
• Conduct focus group discussions to identify core sales training needs for new and current employees, and to identify areas of opportunity to upskill and reskill employees.
• Design and implement learning strategies and programs (including comprehensive product and sales training programs) based on internal analysis, industry trends, best practices, and proven sales strategies that enable the ceilings sales team to maximize revenue potential.
• Determine training needs and requirements by studying sales data/metrics, current sales results, conferring with Sales leadership, and evaluation data.
• Create training materials, playbooks, e-learning modules, and in-person training sessions (Acoustic University) leveraging a variety of development technologies.
• Work with both internal Subject Matter Experts (SME’s) employees and training vendor partners to develop and deliver training.
• Establish communication strategy to drive awareness of development opportunities and to reinforce key learning objectives.
• Provide training using a range of learning experiences, including Instructor-led training (ILT), Virtual Instructor-led Training (VILT), interactive e-learning modules, videos, job aids, gamification, etc.

Orientation and Onboarding of New Employees/Customers:

• Coordinate with Regional Sales Managers (RSMs), USG IT, and Human Resources to facilitate Orientation of new sales team members
• Assist Regional Sales Managers (RSMs) in conducting onboarding and training sessions for new sales team members and customers to familiarize them with the company’s ceilings products, systems, and resources.

Continuing Education:

Organize ongoing ceilings training and development sessions in collaboration with product management, sales leadership and sales operations to update sales, customer service, and customers on new products, technologies, strategic selling tools, and industry trends.

Product Knowledge:

Work with product management to ensure our sales teams have an in-depth knowledge of and resource awareness for ceiling systems, components, installation methods, and troubleshooting techniques tailored to different roles.

Skills Assessment:

• Conduct regular assessments to gauge the knowledge and skills of our sales team.
• Identify areas for improvement and provide targeted training interventions.

Training Metrics and Reporting:

Track and report on the effectiveness, outcomes, and return on investment of training programs.

Qualifications:

Travel Requirements

Ability to travel up to 30% to deliver training content, conduct needs assessments, or other activities.

Required Skills:

• Bachelor’s degree in Business, Education, or a related field.
• Exceptional communication and presentation skills with the ability to adapt message and content to a variety of audiences.
• Proven experience in developing and implementing training programs.
• Strong knowledge of the USG ceiling products, systems, and resources.
• Strong knowledge of the ceilings industry and customer needs across all channels (architectural, distribution and contractors)
• Ability to create engaging and effective training materials.
• Strong organizational and project management skills.
• Proficiency in e-learning platforms and training software (example Articulate 360 -Storyline & Rise).
• Ability to collaborate with other business leaders and functional groups to achieve shared objectives
• Proficient in MS Office and Learning Management System (LMS) - Cornerstone OnDemand a plus

**This position is not eligible for relocation assistance**

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - e