Customer Quality Engineer

Located onsite in Hollister, CA, The Customer Quality Engineer (CQE) is responsible for performing thorough proposal reviews, sales order reviews, interfacing with purchasing, customers and documenting lessons learned for each assigned sales order. Candidate is expected to be closely involved with the upfront planning of new orders, work closely with customers, and initiate/participate with upfront planning improvements.   

• Responsible for assisting the Program Manager and Contact Administrators in reviewing RFP’s/RFQ’s quality requirements ensuring said requirements are clearly defined.
• Responsible for reviewing the contract (and subsequent changes) and completing the contract review summary form.  A review of other compliance, SDRL, unique Flowdowns must occur prior to the sales order kickoff. PPQ’s and updated.   
• Inspection Plans and Reports (IP&R’s) are also to be verified/created for all components as part of sales order kick-off preparation activities.
• Participate in the compliance matrix activities.  Should a First Article Inspection (FAI) plan be required, the QE will draft this plan for submittal and approval by the customer (as required).
• Drive root cause and corrective actions for customer related nonconformances.
• Facilitate internal, customer and 3rd Party audits.
• Communicate any PO changes or customer updates to the contract.  
• Participate in any PDR or CDR’s.  
• Responsible to interface with the customer as necessary in order to complete the delivery of the order.  This includes presentation of the lot data packages, and FAI’s as necessary.
• Verify all quality contractual requirements have been met and lessons learned from the customer order have been documented.
• Attend all sales order close out meetings.
• Generate control plans for product and work with Manufacturing Engineering to incorporate the plans into build documentation.
• Lead Material Review Board activities as part of an IPT team.
• Participate in Failure Review Board activities.
• Attend start of shift meetings in the areas in which the CQE supports; attend in-person daily management meetings and in-person required training sessions.
• Generate program quality metrics (FPY, Non-conformances, CARS, etc.)
• Prepare quality reports by collecting, analyzing, and summarizing data and making recommendations.
• Support Supplier Development Engineering when vendor hardware discrepancies are discovered.
• Perform other related duties as assigned. 
• This role requires U.S. citizenship in adherence to ITAR, DFARS, and federal compliance standards.

 

Education and Experience Requirements:

• Bachelor's degree, or 3-5 years’ experience directly related to work environment.
• US Citizenship required per ITAR Regulations  
• Candidate must be proficient in Word, Excel, and statistical software.
• Experience in ordnance and use of energetic materials, powders/propellants are a plus.
• Strong oral and written communication skill
• Knowledge of Advanced Product Quality Planning and Production Part Approval Process is a plus.
• ASQ Certification is a plus.
• Non-degreed applicants shall be reviewed on a case-by-case basis for possible acceptance based upon related work experience.

 

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Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About PacSci EMC

Pacific Scientific Energetic Materials Company (PacSci EMC), a Ralliant Corporation (NYSE: RAL) operating company, makes critical missions possible. From concept to demonstration to delivery, we provide leading-edge energetic materials, devices and subsystems for use in military and commercial applications. With engineering and manufacturing capability in Arizona and California, our associates work together to solve the toughest technical challenges with a dedication to Safety First, Quality Every TimeTM. We enable success for innumerable missions on a daily basis, impacting the lives of military personnel, law enforcement officers, commercial airline pilots, astronauts, and oil field operators. For nearly a century, PacSci EMC’s experience and experti