Technical Service Representative

Super Products LLC is currently accepting applications for a Technical Service Representative at our Mukwonago, WI location.  The Technical Service Representative provides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks.

 

Super Products Offers:

• Day 1 Medical, Dental and Vision Insurance
• 1st Shift Hours
• Profit Share
• Company provided uniforms
• New, clean, safe facility
• Growing, successful company
• Plus a full, comprehensive benefit package including:
• Matching 401K
• Paid Holidays, Sick Time and Vacation
• Gym membership reimbursement
• Company paid life insurance, STD and LTD
• Educational assistance and dependent scholarship programs
• And more!

 

CHECK OUT OUR OPENINGS & APPLY TODAY! 

       Super Products Career Site

 

CHECK OUT OUR COMPANY VIDEO!

      Super Products Company Video

Qualifications

Join the Super Team!

Super Products LLC, an Alamo Group Company, is a successful, growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.

Safety is our top priority. We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers.   We also offer customizable benefits that begin on day one of employment. Take the next step in your career and join a winning team! 

 

Position Summary

This position provides after-sales support to customers and dealers with the diagnosis of technical issues and the supply of repair procedures.  Other duties include the authoring of service and product upgrade bulletins, and the execution of training to customers, dealers, and the Super Products rental store organization.  

 

Essential Functions of the Job

• Provides technical after-sales phone support to customers, dealers and Super Products personnel. This could entail troubleshooting and diagnosing of service issues, including mechanical, electrical or hydraulic failures with vacuum trucks in the field.
• Coordinates the development of and executes product training primarily focusing on the service elements of new products as well as maintenance, troubleshooting, and general repair of Super Products trucks to customers, dealers and Super Products’ personnel.
• Authors service bulletins and product upgrade bulletins in an effort to communicate information out to the field in a timely and effective manner.
• Participates in reviews of open service cases with members of the customer service team, engineering, manufacturing, and other Super Products’ personnel to identify next steps and actions to address open issues.
• Works closely with engineering and manufacturing in analyzing service case data to identify product failure trends and identify corrective actions. Engages with suppliers as required.
• Responsible for staying in regular contact with customers and dealers on all open cases ensuring that repairs have been completed and the customer and or dealer is satisfied.
• May visually inspect and/or disassemble parts for possible warranty con