Therapy Program Manager

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. Our innovative approach has earned recognition from leading publications such as Healthline, Fortune, and Forbes, naming us 'Best for Crisis Care,' 'Most Comprehensive,' and 'Best Online Therapy for Anxiety and Depression.'

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. Indeed named us the top remote company to work for in 2024. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Therapy Program Manager, reporting directly into our Clinical Leadership Team. In this role, you must be a forward-thinking license therapist who is experienced in not only providing evidence-based care to adults but also in supervising and training mental health clinicians. You will join the Therapy Program leadership team and participate in shaping evidence-based interventions on the Brightside platform; have the opportunity to participate in clinical research endeavors; manage a large panel of licensed therapists; and provide clinical training and consultation. 

What you’ll be doing as a Therapy Program Manager:

• Provide clinical consultation, management, outreach, and support to Brightside therapists; management assignment of therapists will be divided among the Therapy Program leadership team
• Partner closely with the Talent Team to support therapy interviewing and onboarding activities 
• Drive meaningful therapy engagement initiatives, advocating and addressing the needs of our network 
• Provide oversight on clinical quality; handle individual performance and coaching conversations in partnership with Quality and People Teams  
• Perform chart reviews and handle clinical escalations from your therapy management panel
• Participate in the Therapy Program leadership on-call and holiday rotation 
• Organize and conduct trainings and seminars related to evidence-based treatment of emotional disorders for Brightside therapists
• Provide clinical leadership as a member of the Therapy Leadership team 
• Partner closely with Product to Therapy interests are met through product enhancements and feature development 
• Help to streamline and automate network support at scale 
• Work closely with People Teams and Clinical Operations to ensure Therapist questions are answered; help to foster self service environment by ensuring resources and tools are easy to use and access from the network 
• Participate in company wide and people management specific sessions including our Monthly Brightside U, Virtual Water-Coolers, All Team Meetings, and People Manager Circles
• Engage in highly ethical and professional clinical practice

Requirements:

• Licensed as a mental health therapist (i.e., LMFT, LCSW, LPC, Licensed Psychologist)
• Expertise in providing evidence-based interventions over a telehealth platform to adults with depression, anxiety, and other emotional disorders
• An unrestricted license in at least one state with licensure in multiple states preferred 
• Minimum 5 years post-licensure experience<