Apartment Service Manager

Service Manager | Eleven by Windsor - Austin, TX

Eleven by Windsor is a mid-rise style apartment community with 257 units on property. For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service. Compensation: Hourly: Starting at $28.72 - $35.90 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $59,737 - $74,672.
 
Bonus: 10% annual, based on performance.
 
Total Annual Starting Compensation Potential:
$65,710 ($59,737 base + $5,973 bonus)
$82,139 ($74,672 base + $7,467 bonus) Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours.  Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement. 
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.  Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers.

Benefits:

• 30% housing discount eligible at a Windsor Community.
• 10% annual bonus potential.
• Annual PTO including: 
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience: 
  
  • Minimum of 5 years of experience in apartment maintenance or a related field.
  • Minimum of 2 years in a supervisory/leadership role.
  • Familiarity with budget monitoring and contract management.
  • Experience ordering supplies, creating purchase orders, and processing invoices.
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent proble