Patient Access Registration Trainer

Overview

Coordinates all registration training operations for all DCH Health System registration personnel. Conducts all aspects of the eligibility and verification software, quality assurance and point of service collection training. Qualified applicant should be able to train via classroom instruction, electronic means, departmental observation and quality review. Monitors point of service collections to ensure all registration personnel and all departments are effectively implementing point of service policies and procedures.

Responsibilities

Ensures proper training for all staff for software used by DCH, quality assurance and collections functions.

Applicant is expected to display and present professionalism at all times when training via classroom, quality review, electronic training or through observation.  

Responsible for preparing, organizing, and effectively communicating classroom material.

Responsible for creating and developing competencies for staff, holding ins-service training sessions, and updating leadership of employee progress.

Accurately maintains and updates all necessary training material by working with departmental leadership as defined by strategic planning goals.

Evaluate and recommend edits on new and existing content to meet the needs of registration. Create the edits in the eligibility software system or in the EHR system.

Ensures the effective delivery of departmental training that allows registration personnel to complete functional tasks.

Maintains a centralized repository for all training material while utilizing technology to create training programs to support registration processes.

Observes staff and measures performance metrics. Providing those metrics and performance measures to managers and directors within the organization. 

Monitors and communicates results of point of service collections in all registration areas, initiates retraining if minimum collections are not consistently achieved.

Maintains thorough knowledge of registration systems, department policies, processes and procedures pertaining to registration and scheduling in a healthcare setting.

Ensures all scripting is used consistently in the registration process.

Develops a formal on boarding training process for all new registration personnel and keeps current due to system and policy changes.

Monitors and coordinates cross training to ensure efficient management of all registration areas.

Fully knowledgeable of all regulatory and compliance requirements including HIPAA, CMS Conditions of Participation and JCAHO standards.

Provides periodic assessments of registration staff and presents results to department managers

Creates and maintains training schedules for all registration personnel

Creates and implements improvement action plans in coordination with departmental leadership for staff who fall below minimum quality standards

Assesses and provides performance clearance for all new hires prior to beginning live operations within their department.

Must be able to effectively with diverse groups of patients, employees and clinical staff. Must demonstrate professional communication in stressful interactions or situations.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

One year of patient registration experience required, Knowledge of health care reimbursement and use of effective point of service collections required. Bachelor’s degree preferred. Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital. Public speaking and/or training experience preferred. Use of metric driven point of service data to measure departmental results is a must. Computer based knowledge Microsoft office products required. Knowledge of medical terminology required. Must b