Clinical Excellence Manager | CA License

Who We Are

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

About the role

The Clinical Excellence Manager reports to the Associate Clinical Director. This role is responsible for overseeing the performance and development of Collaborative Care Clinicians. The Clinical Excellence Manager will ensure organizational effectiveness and efficiency and align with company goals and initiatives. 

The Clinical Excellence Manager will support the pod and partner with the Associate Clinical Director around the organization and partner-specific workflows, policies, and procedures. The Clinical Excellence Manager must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere. 

Scope 

Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to work unit or department practices. Management reviews work to measure the meeting of objectives.

Job Complexity

Work on issues where analysis of situations or data requires the review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.

Supervision Level

Provides direct supervision to skilled employees (e.g., clinical personnel). Acts as an expert advisor to the work unit and is actively involved, as required, to meet deadlines and resolve problems.  Holds accountability for performance management activities of employees within the work unit, including performance evaluations and disciplinary actions.

Interaction

Interacts daily with subordinates and/or functional peer groups. Sets direction and priorities and allocates resources.  Determines work assignments for the work unit, needed responsibilities, and skills.  Makes assignments to subordinates, distributes workload, determines work quality expectations, and sets deadlines.  

Responsibilities 

• Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
• Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director 
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
• Partners with Associate Clinical Director  to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers 
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management.
• Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR.
• Travel Required - Up to 15%

Required Qualifications:

• Masters degree in social work, counseling, or related field. 
• Licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent).
• Additional state licenses and/or willingness to acquire additional licenses.