Epic Senior Analyst - Resolute Professional Billing

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*** Remote Option Available  ***

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full time Epic Senior Analyst - Resolute Professional Billing.

The Epic Senior Analyst - Resolute Professional Billing oversees and leads the Associate Epic Analysts and Epic Analysts on the team. The Epic Senior Analyst initiates the implementation, builds, and modifies of the application, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

• Serves as a primary support contact for application end‐users. 

• Initiates the design, development, implementation, and maintenance of the application. 

• Initiates all phases of testing and the documentation of workflow design. 

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. 

• Initiates the identification of issues and guides the work to resolve them. 

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. 

• Collaborates with trainers on application changes and new features to develop documentation and training strategies. 

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. 

• Participate in on-call rotations and support and attend and participate in, applicable committees. 

• Maintains regular communication with team members, including participating in weekly project team meetings. 

• Review. the status of projects and issues on an ongoing basis with leadership. 

• Remains knowledgeable about UHealth’s policies, procedures, and business operations. 

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

Department Specific Functions:

• Understanding of revenue cycle management or experience with billing operations

• Microsoft Office Suite: Word, PowerPoint, Visio, Excel

• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

• Stake