Senior Engineering Support Specialist

At Technip Energies, we are more than just a leading engineering and technology company; we are pioneers committed to shaping a sustainable future. With over 65 years of experience and 15,000+ talented professionals worldwide, we deliver innovative solutions to real-world energy challenges. We believe in the power of collaboration, diversity, and an inclusive culture where your well-being is a top priority. 

Join us on a one-of-a-kind journey where you can take pride in Being Part of the Solution for the benefit of our planet, people, and communities.  If you share our vision of driving the transition to a low-carbon future and are eager to develop your skills for tomorrow, then this could be the perfect opportunity for you. We are currently seeking a Senior Engineering Applications Support Specialist, reporting directly to the hiring manager to join our team based in Houston, Texas USA.

 

Sr. Engineering Applications Support Specialist

 

JOB PURPOSE

 

Technip Energies (T.EN) is looking for an Sr. Engineering Applications Support Specialist to assist with the deployment and management of Engineering and Design Applications. The Engineering Applications Support Specialist will be assigned to Digiteam, domain Engineering Applications Support. 

Primary focus is aimed at the use, knowledge and support of applications of main engineering software vendors available in the market (Hexagon, AVEVA, Autodesk, Bentley, Ansys, Aspentech, Schneider, others).

Minimum 5 years and preferably 10 of experience are required. Consideration could be enhanced with experience and background in administration and functional support of some of the listed suites of Engineering Applications as well as a previous experience for other EPC contractors.

This role requires not only solid knowledge of the software tools deployed (setup and administration background) but also the IT environment required to support Projects. The candidate must be highly motivated, innovative, possess good problem solving and communication skills and be capable of thinking outside the box. 

 

The goal of this Specialist would be to provide support to engineering Projects to enhance productivity and minimize downtime, being part of a Global IT team supporting Technip Energies worldwide offices. Daily duties would include but not be limited to L2 user support (troubleshooting, analyzing and correcting issues), supporting the software delivery and packaging team, license support, monitoring software usage, and working with Project and vendor teams to determine software requirements for both licensing and infrastructure.

 

JOB HIGHLIGHTS

 

• Engineering Application support
• Provide operational and technical support to users
• Ensure Engineering Application setup, consistency and updates across multiple servers
• License management and monitoring
• Define working procedures for Software packaging and installation

 

PROFILE:

 

1. REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• Technical Education
• Degree preferred but not required
• Knowledge on Onshore/Offshore industry software, organization and project execution cycle (phases, methods, tools and deliverables)

 

1. REQUIRED EXPERIENCE:

• Minimum 5, preferred 10 years of experience in Engineering Application support like Autodesk, Aveva, Bentley, Hexagon, Aspentech, and other industry specific market leaders….
• Software License management experience: processes and tools (ie OpenIT) 
• Previous experiences in similar roles for other EPC contractors
• Major application background 
• Software Setup and Troubleshooting
• Comfortable with IT Service management practices and tools
• Usage of ServiceNOW for ticket management 
• Good knowledge with ITIL best practices
• Bonus Capabilities
  • Preferred +10 years with use and administration of some Engineering Software 
  • Experience in one engineering discipline 
  • Project Execution background
  • Citrix Application setup/administration
  • Other application experience
  • Hexagon/AVEVA experience 
  • Knowledge of some auxiliary software (MSSQL, Oracle, MS Access, .Net, VB, C#, Python).
  • Basic knowledge of DB administration
  • Programming background
  • Knowledge of Windows Operating systems on desktops and servers for engineering application function.

 

1. REQUIRED INTERPERSONAL SKILLS:

• Flexibility, creativity and personal initiative, ability to tackle challenging pr