Case Manager Lead

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

The Case Manager Lead is an important leadership role that supports team performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position oversees a team of case managers and plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department.

While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Key Responsibilities

• Lead, manage, and develop a high-performing team of senior case managers
• Support monthly settlement performance and contribute to achieving departmental KPIs and targets
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
• Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
• Promote accountability to productivity, quality, and client service standards in a supportive and structured way
• Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
• Address escalated client matters with professionalism and ensure timely resolution
• Review performance data and provide insights to help identify trends and opportunities for improvement
• Help maintain quality control standards through audits and process oversight
• Identify operational gaps and collaborate on workflow improvements and efficiencies
• Support the development of internal talent and contribute to building future leadership within the team
• Participate in hiring, onboarding, and training of new team members
• Ensure adherence to firm policies, legal standards, and internal procedures

Work Environment

• Full-time, on-site position based in Miami Lakes, FL
• Fast-paced environment with clear goals and performance expectations
• Collaborative team setting focused on results, continuous improvement, and client outcomes
• Requires the ability to manage multiple priorities and adapt to evolving business needs
• Occasional weekend availability may be needed based on business or training requirements

Benefits

• Competitive salary ($85,000 – $125,000 annually) plus bonus opportunities
• Performance-oriented environment with opportunities for advancement
• Ongoing professional development and leadership growth
• Collaborative, team-focused culture with meaningful impact
• Opportunity to contribute to a growing, nationally expanding law firm

Application Process

Applications are open to qualified candidates with relevant legal experience.

This role is ideal for experienced case management leaders who are looking to make a meaningful impact within a personal injury firm focused on client service, operational consistency, and strong case outcomes.

Qualifications

• Minimum of 2+ years of management experience in a performance-driven environment
• Minimum of 2+ years of experience in personal injury law, including settlement negotiations
• Proven track record of leading teams and achieving performance goals
• Strong leadership, coaching, and team development skills
• Data-driven mindset with the ability to analyze metrics and inform decision-making
• Excellent communication and interpersonal skills
• Experience with case management systems (Litify preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Highly organized with the ability to manage multiple priorities effectively
• Bilingual (English/Spanish) preferred but not required

Additional Information

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will