Director, Information Systems

Title: Director, Information Systems

Department: Information Systems

Reports to: Vice President, Finance

Status: Full-time, Exempt

Location: Denver, Colorado preferred. United States (Colorado, California, Illinois, Maryland, New Jersey, New York, North Carolina, Pennsylvania, Utah, Virginia, Washington D.C), Vietnam, Cambodia, Nepal, Bangladesh, Ghana, Ethiopia, Mozambique, Zambia, Honduras, United Kingdom (with existing right to work)

iDE is a non-government organization dedicated to empowering entrepreneurs to end poverty. Headquartered in Denver, Colorado, our global work within agriculture, sanitation, and gender equality, stands out in the international development sector because we don’t simply hand out money or supplies. Instead, we believe in powering small-scale entrepreneurs and building robust market ecosystems that are financially competitive, resilient to changing climates, and inclusive of marginalized people. Given access to simple technology, market links and microfinance, iDE has demonstrated that entrepreneurs can lift themselves out of poverty and become change agents in their communities. Founded in 1982, and with operations in 10 developing countries, iDE has made an impact in the lives of more than 38 million people, providing access to markets, boosting incomes and improving wellbeing. By listening to every stakeholder—producers, suppliers, retailers and customers—iDE designs programs that overcome critical bottlenecks and develop lasting solutions. We employ over 1,000 staff globally, 96 percent of whom are nationals or field based. Our 2022 budget of $38.5 million includes funding from nearly 40 institutional donors, including USAID, SIDA, GAC, UNICEF, DFAT, MFAT, EU, and SDC.

Key Responsibilities/Tasks

SUMMARY: iDE is a people-first, data-driven organization. Our effectiveness is tied to how well our information is put to use in disciplined systems and processes. Proper systems grant visibility to track progress of all components of the organization, opening up new capabilities to make iDE more effective, innovative, and transformative. The Director of information systems is responsible for collaborating with stakeholders to lead the design, development and implementation of iDE’s information systems and software applications. The Director will also provide oversight for cybersecurity and IT support. The Director will initiate and manage IT plans, schedules, policies and programs for iDE’s data processing, network communications, business operations, computer services and management information systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify and prioritize cross-cutting information system needs, defining requirements, evaluating options and supporting implementation of solutions;
• Grow and maintain Salesforce and Netsuite as the primary system of records and analysis for iDE, directing governance and maintenance of the platforms;
• Collaborate with iDE leaders to develop requirements and support implementation of information systems roadmap to extend additional capabilities to support a global HRIS solution and knowledge management;
• Promote use of existing core platforms to reduce cost and complexity while increasing adoption, return on investment and fostering staff development;
• Critically assess new tools and systems, harmonize use of existing tools and conversation forum – seek broad solutions to serve the global organization rather than proliferation of “one off” solutions that may be preferred by a handful of users;
• Direct the planning, organization, and implementation of procedures for IT security to minimize cybersecurity risk – utilizing outsourced service providers whenever possible;
• Ensure that IT policies are clearly communicated and enforced throughout iDE to ensure the highest possible integrity and compliance with policy which ultimately sustains ability to provide safe and secure end-user support;
• Provide oversight for tactical IT support including provisioning of end user devices (primarily laptops). This includes on-boarding for new staff, providing required access and off-boarding as staff leave the organization – securing return of end-user devices and removing access to systems on a timely basis;
• Set standards for IT tactical support across iDE to achieve the best possible end-user experience for our iDE team all around the world including locations that may not have a dedicated full-time IT staff resource;
• Protect iDE assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; sc