Third Party Relationship Manager Senior (Legal Operations)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Third-Party Relationship Manager Senior, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA’s operating environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Responsible for effective and compliant management of multiple third-party relationships with inherent risks that can decrease or hinder the Enterprise’s ability to complete one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.

• Leverages extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and handle existing and emerging risks while diligently supervising third-party relationship compliance with USAA and regulatory requirements.

• Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.

• Drives the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third parties and ensure effective application of appropriate difficulty to lead risks through the duration of the relationship.

• Identifies, monitors, and leads action plans to address risk and performance issues/findings. Follow approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.

• Partners with first line of defense (i.e., Business Risk and Control Advisors) and second line of defense partners (i.e., Risk, Compliance) to develop, implement and supervise operational controls that enable effective management and deliver encouraged performance from coordinated business processes (end-to-end USAA and third-party execution).

• Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.

• Champions effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA partners and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.

• Identifies Enterprise value through analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; development of projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.

• Serves as a mentor to peers and team members and acts as a resource for raised issues.

• May be required to perform the duties of a Third-Party Manager