Applications Support Specialist

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Information Technology

Job Posting Description

The Applications Support Specialist I shall be responsible for:

• Establishing and maintaining a departmental desktop computer network.
• Providing support and training for departmental computer system applications. Developing and preparing user documentation and training materials.
• Responding to requests from departmental users for information or assistance regarding network and/or application problems. Monitoring, resolving or escalating help desk issues as appropriate.
• Facilitating installation of new equipment/software.
• Managing system security and issuing access as appropriate.
• Assisting in integrating departmental desktop computers and participating in testing and implementing systems installations and upgrades.
• Integrating departmental presentation needs via the network.
• Assisting with electronic learning resources.
• Monitoring work queues to identify trends and problem areas.
• Developing and recommending changes in departmental policies and procedures. Communicating new policies and procedures to staff

Schedule: M-F, 800-430; Wed 700-330, e/o Thu 6a-230p. Potential for hybrid after training is complete 
Location: First 3 months of training in Boston, then will travel between Waltham, Worcester, Weymouth, Peabody, and other satellites regularly. 


To qualify, you must have:

• Bachelor’s Degree in Business Administration with a concentration in computer science or a closely related field    
• Analytical skills to resolve complex problems requiring the use of scientific, mathematical, or technical principles and in depth, experienced based cross functional knowledge. 
• Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well developed writing skills.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
 

Office/Site Location

Waltham

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Part Remote/Hybrid