Electronic Security Project Manager - Remote

Description

Electronic Security Project Manager - Remote

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements

The Electronic Security Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.

PRIMARY DUTIES include but not limited to:

• Possess a working knowledge of intrusion systems, access control systems, burglar alarms and/or video surveillance systems.
• Provide Technicians, Field Manager and Contractors with all necessary information, supplies, and specifications to complete every job correctly. This includes, but is not limited to, purchase orders, install manuals, install check sheets, materials, adequate tech support, and instructions to compete the installation.
• Maintain accurate and detailed information on projects, Technician, and/or Contractor job progress, photograph files, daily tracking reports, and job costing and communicate regularly throughout the project regarding job progress or status, installation issues, concerns, or problems.
• Negotiate and source vendors with proper skill sets to complete the assigned projects.
• Provide regular and timely project updates for each assigned project, complete weekly project progress reports, and update job status in Alert on a real time basis. Monitor profitability for all assigned projects on a weekly basis and immediately escalate any below margin projects to the Program Manager or Director of Operations
• Responsibility for the health of the customer as it relates to the current project, including regular and timely communication as well as being available as situations demand. Work collaboratively with all internal and external resources to ensure the highest levels of customer satisfaction are maintained, and act as the primary contact for the customer
• Provide oversight related to all assigned service orders, material requests, and other associated functions to ensure targets pertaining to established project parameters are met
• Maintain overall project awareness as it relates to revenue, profitability, client satisfaction, activity, and forecasting to ensure company
• Lead project kick-off meetings to ensure proper initiation of a given project. Escalate any and all issues identified to the Program Manager or Director of Operations for further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Work closely with your assigned Billing Administrator to ensure that all projects assigned are being billed timely, and within the guidelines established by the bid, and serve as technical troubleshooter for Field Managers, Technicians, and Contractors

COMPETENCIES:

• Ability to anticipate potential problems and proactively t