About the role
<p>Mercier Consultancy is excited to announce openings for French Speaking Customer Service Representatives in Sofia, Bulgaria, along with a comprehensive relocation package. We are looking for enthusiastic individuals who are committed to providing top-quality customer service to our French-speaking clients.</p><p>In this role, you will be the primary point of contact for our French-speaking customers, assisting them with their inquiries, resolving issues, and ensuring a memorable customer experience. Your efforts will be pivotal in cultivating customer loyalty and satisfaction.</p><h3>Responsibilities</h3><ul> <li>Deliver exceptional customer service in French and English through various communication channels</li> <li>Effectively handle customer inquiries, complaints, and feedback</li> <li>Document all interactions accurately in our customer relationship management (CRM) system</li> <li>Collaborate with other departments to ensure comprehensive solutions for customers</li> <li>Gather and analyze customer feedback to inform service improvement</li> <li>Stay updated on our products and services to provide informed assistance</li> <li>Engage in ongoing training sessions to enhance service skills</li> </ul>