French speaking Customer Service roles in Sofia, Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for French Speaking Customer Service Representatives in Sofia, Bulgaria, along with a comprehensive relocation package. We are looking for enthusiastic individuals who are committed to providing top-quality customer service to our French-speaking clients.

In this role, you will be the primary point of contact for our French-speaking customers, assisting them with their inquiries, resolving issues, and ensuring a memorable customer experience. Your efforts will be pivotal in cultivating customer loyalty and satisfaction.

Responsibilities

• Deliver exceptional customer service in French and English through various communication channels
• Effectively handle customer inquiries, complaints, and feedback
• Document all interactions accurately in our customer relationship management (CRM) system
• Collaborate with other departments to ensure comprehensive solutions for customers
• Gather and analyze customer feedback to inform service improvement
• Stay updated on our products and services to provide informed assistance
• Engage in ongoing training sessions to enhance service skills