Job Description Summary

GEHealthCare is in search of new leader to join our USCAN Services Order-to-Remittance (OTR) team.

This job is a remote opportunity.

By creating strong working relationships, you will influence various service and commercial business functions, driving continuous improvement in service contract management, invoicing, and sales support.

This position is responsible for the direct management and daily “on the floor” support for our Service Sales Operations Specialists (SSOS) team. The OTR Team Manager acts as the leader and owner for all policies, processes, metrics and customer escalations related to contract processing (adds, deletes, modifications), contract and system entitlements, activations, and invoicing in Siebel and other systems as applicable. In this role, you will work cross-functionally with key stakeholders to execute strategic and tactical projects, including people, process, and tool enhancements to enable the growth of our USCAN Services business at GE HealthCare.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Objectives:

• Motivate and inspire team of sales support colleagues to work collaboratively in pursuit of delivering growth and bottom-line results in an evolving team environment.

• Cultivate a positive, family-oriented team culture where colleagues feel valued, supported, and engaged in a virtual working environment.

• Adapt to changing situations and make strategic decisions to ensure the team’s success.

Essential Responsibilities:

• Manage, coach, and mentor a team of service sales support colleagues towards achieving company goals and objectives.

• Lead closing activities during peak business periods with operations and field teams to ensure business goals are achieved timely, accurately, and compliantly.

• Ensure team compliance with company policies and procedures, and our standard operating procedures for all applicable processes.

• Responsible for coordinating resources to support successful and timely audits for internal and external auditors.

• Utilize metrics to monitor quality, efficiency, and KPI's to optimize resources and guide individuals to meet their goals.

• Generate reports on team performance and provide regular updates to senior management.

• Recognize and reward superior performance; provide feedback and encourage team members’ professional development by providing opportunities for training and growth.

• Retain and attract outstanding talent to the organization.

• Identify and execute simplification and standardization projects across the contract management team that will lead to greater contract and billing accuracy.

• Ensure appropriate engagement and clear collaboration and communication across all constituent groups and technology teams.

• Provide operational support to cross-functional stakeholders to implement systemic solutions and maximize operational efficiency.

• Leverage effective change management and change acceleration processes in executing enhancements to contract management and sales support.

Qualifications/Requirements:

• Bachelor’s degree or equivalent experience.

• Minimum 3 years of order management, commercial, and/or operations experience.

• Ability to lead and set direction for a team, including demonstrated ability to motivate, influence, and solve problems.

• Commercial and business operations expertise.

• Demonstrated experience leading teams where coaching, mentoring, and teaching skills have been utilized.

• Demonstrated experience driving change and utilizing Change Acceleration skills.

• Aptitude and success in fostering solid, value-based relationships with internal and external customers.

• Proficient in Microsoft Office products, i.e., Microsoft Excel, PowerPoint, Word, Visio.

• Siebel 8.1 knowledge or similar CRM tool.

• Ability to effectively resolve challenging internal and external customer escalations.

• Spend time working evenings and weekends during peak business periods with the ability to be in office and/or travel 10% of the time.

Desired Characteristics:

• Master of Business Administration

• 5+ years of order management, commercial, and operations experience.

• Abili