Associate CIO for Enterprise Platforms and Operations

General Summary: 

The Associate CIO for Enterprise Platforms and Operations provides strategic and operational leadership for the university’s core technology environment, including enterprise applications, integrations, infrastructure, network services, telephony, and related enterprise systems. This role is responsible for ensuring that enterprise platforms and supporting systems are reliable, secure, and aligned with institutional priorities.

Reporting to the Chief Information Officer, the Associate CIO serves as a senior leader within IT, driving execution, coordination, and accountability across technical domains while ensuring strong alignment with institutional governance and priorities. This position plays a central role in connecting strategy to delivery, ensuring that technology initiatives are effectively implemented and sustained across the organization.

Examples of Duties: 

Key Responsibilities

Enterprise Platforms & Applications

• Provide leadership and oversight for enterprise applications, ensuring stability, performance, and alignment with institutional needs
• Partner with academic, research, and administrative stakeholders to ensure enterprise systems effectively support teaching, research, and business operations
• Partner with functional stakeholders to prioritize enhancements, manage system lifecycles, and support long-term platform strategy
• Ensure enterprise systems are effectively integrated and supported across the technology ecosystem
• Support institutional readiness for major system initiatives, including ERP and SIS transformation efforts

Infrastructure, Systems, Network & Telephony Operations

• Oversee infrastructure, network, and telephony services to ensure high availability, resilience, and scalability
• Lead the evolution of voice and communications platforms, including cloud-based and unified communications solutions
• Establish and enforce operational standards across systems, networks, and communications environments
• Ensure coordination across application, infrastructure, and network layers to support reliable service delivery
• Ensure infrastructure and platform capabilities effectively support research computing needs, including performance, scalability, and integration with enterprise services
• Partner with campus Public Safety and other stakeholders to support, modernize, and progressively align access control, CCTV, and related systems with enterprise IT standards and operations
• Partner with Information Security to align operational practices with security and risk management requirements

Risk, Resilience & Incident Leadership

• Establish and maintain enterprise IT resilience strategies, including business continuity and disaster recovery (BCDR) planning, testing, and continuous improvement
• Ensure critical systems and services have appropriate redundancy, recovery objectives (RTO/RPO), and failover capabilities
• Lead IT operational response during major incidents, outages, and service disruptions, ensuring clear ownership, coordination, and communication
• Partner with Information Security on incident response coordination, ensuring alignment between security events and operational recovery
• Conduct post-incident reviews to identify root causes, drive corrective actions, and strengthen overall resilience
• Collaborate with institutional leadership to ensure alignment between IT recovery capabilities and broader university continuity planning

Integration & Enterprise Architecture Alignment

• Ensure effective integration between enterprise systems, enabling seamless data flow and interoperability
• Promote standards and practices that reduce fragmentation and improve system cohesion
• Work across teams to align technical implementation with enterprise architecture direction

Service Delivery & Operational Coordination

• Drive coordination across technical teams to ensure consistent and effective delivery of IT services
• Remove silos between applications, infrastructure, network, communications, and related technology domains
• Ensure operational issues are addressed with urgency, ownership, and clear communication
• Coordinate across teams and stakeholders to ensure services supporting academic, research, and operational functions are delivered consistently and effectively
• Act as a central point of coordination for complex, cross-functional initiatives and service challenges

Governance & Institutional Engagement

• Serve as a core IT leader within university governance structures, including ITEC and