DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Developmental Disabilities
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $58,510 - $65,901 

Grade: 19

Closing Date: June 18, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
• Supervises and directs work activities of subordinate staff; provides necessary training, guidance, coaching and mentoring to staff. Completes twice monthly (minimum) one-on-one meetings with staff, and completes semi-annual and annual performance evaluations.
• Reviews cases assigned to work unit; assesses needs and assigns cases to staff members; provides technical advice and assistance to staff regarding development, implementation, and monitoring of member Person Centered Plan. Reviews Person Centered Plans (PCP) developed by Support Coordinator (SC) to ensure member needs are met; ensures assignment area completed within established timelines in compliance with quality standards.
• In compliance with requirements, must drive a vehicle to conduct on-site visits to members’ homes & program sites to observe staff conduct the PCP meeting and observe SC interactions with members and families. Drive to planning meetings to assist their staff w/complex members & planning meetings. Drives to planning meetings to complete them in the SC's absence. May also be required to attend meetings with their teams, leaders, etc., at alternative locations. Supervisors may be required to attend interviews.
• Meeting with subordinate staff to assist with identifying necessary changes and modifications to Person Centered Plan.
• Reviewing, verifying, and authorizing expenditures to ensure compliance with budgetary constraints; preparing reports relating to cases assigned to the work unit; completing special projects as assigned, e.g., conducting unit, district, or statewide training as needed

Knowledge of:
• Federal and State Statues, agency policies and procedures relating to the care and treatment of persons with developmental disabilities; agency personnel rules and practices.
• Principles and practices of case management, methodology, procedures, and techniques in development of Individual or Family Support Plans, Individual Service Plans, or Person-Centered Plans for people with developmental disabilities.
• Crisis management.
• Health Insurance Portability and Accountability Act (HIPAA).

Skill in:
• Oral and written communication.
• Counseling (as used in providing advice and assistance) and interacting with members and family members.
• Conducting needs assessments.
• Leadership and team building.
• Workload management.
• Problem identification and resolut