Production and Delivery Team Member - Pret a Manger

<h5><strong>Pret A Manger - Production and Delivery Team Member</strong></h5><h5><strong>A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.</strong></h5><h5><strong>They are responsible for creating an efficient &amp; welcoming environment engaging and “wowing” our customers and producing great quality Pret food.</strong></h5><h5><strong>Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.</strong></h5><p><strong>No  points on your licence and not disqualified from driving in the last 5 years. Must be over the age of 25yrs and no criminal record </strong></p><h5><strong>TM/TM* Key responsibilities</strong></h5><p><strong>Right Pret People: Team Work</strong></p><ul> <li>To maintain good relationships with all of the shop’s team.</li> <li>To take on jobs to balance workload across team.</li> <li>To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)</li> <li>To work together to ensure the FOH and Kitchen and delivery business is the best it can be.</li> <li>To have a good knowledge of Pret standards in all areas of the shop.</li> <li>To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.</li> <li><strong><em>TM Star: </em></strong><em>To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.</em></li> </ul><p><strong>Amazing Service: 6 Key Points of Service</strong></p><ul> <li>To always follow the 6 Key Points of Service.</li> <li>To serve customers efficiently, politely and quickly in an engaging manner.</li> <li>To take the time to respond to customers’ needs delivering outstanding and amazing service.</li> <li>To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.</li> <li>To bust queues through speed of service and calling to customers.</li> <li>To wear a clean and immaculate uniform at all times whilst on shift.</li> <li>To ensure products are presented in bags or on trays according to Pret standards.</li> <li><strong><em>TM Star: </em></strong><em>To consistently have high performance in till speed and accuracy.</em></li> </ul><p><strong>Delicious Food &amp; Drink: 6 Key Points of Production</strong></p><ul> <li>To create delicious food according to Pret standards in an efficient, safe environment.</li> <li>To always follow the 6 Key Point of Production.</li> <li>To ensure stock is rotated and used according to standard.</li> </ul><p><strong>Well Loved Shop: Cleanliness and Health &amp; Safety</strong></p><ul> <li>To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test</li> <li>To adhere to all aspects of kitchen health &amp; safety and food safety in accordance with Pret standards.</li> <li>To inform the shop management team of any safety concerns immediately.</li> <li>I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.</li> <li>I immediately tell my Manager when I believe standards or processes are not being met.</li> </ul><p><strong>Shop Profitability: Productivity</strong></p><ul> <li>To complete and pass all TM and TM* training in a timely manner</li> <li>To adhere to financial standards on tills.</li> <li><strong><em>TM Star: </em></strong><em>To consistently have high performance in bench productivity while maintaining good MTS quality</em></li> </ul>