Overnight Concierge

Associa is currently looking for a Concierge for Lee Barton Dr, Austin, TX. The Concierge supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Concierge will ensure all homeowner concerns and communications are monitored and receive a timely response.

 

The Concierge actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas.

 

Shift: Overnight/Weekends 

Friday at Midnight until 8am Saturday and then next shift is Midnight Saturday until 8 am Sunday

 

Job Duties and Responsibilities

Safety

• Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.

Employee Morale

• Provide support management in the general operations of the property.
• Foster a positive workplace environment with clear lines of communication.

Facility Management

• Monitor work order process for open items, with follow-through to completion
• Monitor BuildingLink communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds, and BOH areas on a daily basis, making corrections and recommendations

Administration & Operations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag, with appropriate hygiene and grooming.

Communications

• Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
• Train homeowners on BuildingLink
• Support the concierge team in handling concerns, requests, and problems successfully

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest. 

Compensation:

$19 hourly rate

Qualifications

• Responsiveness to GM, board, and homeowners.
• Professional verbal and written communication skills.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Proficiency with the Microsoft Office Suite of products (WORD, Excel, Outlook, etc.).
• Detail orientation with a sense of urgency.