Program Director, Digital Solutions

ICF is looking for a Program Director to support vital citizen-facing web systems for federal government clients. This role is responsible for large scale program management, maintaining and growing client relationships, identifying new business opportunities, and leading capture and proposal efforts.

You will provide program management and oversee a multi-disciplinary, multi-vendor team responsible for agile software development, operation and maintenance of a mission-critical, public-facing system. You will also be responsible for future program planning and stakeholder engagement for a complex, multi-agency disaster response ecosystem.

The role is based in the Washington DC metropolitan area. Your leadership will transform the customer experience for disaster survivors navigating assistance options.

This is a dynamic position and requires an individual with strong program management and collaboration skills who can think strategically and execute tactically.  This role will also contribute to FEMA-related business development activities from pipeline development, opportunity qualification, and capture strategy, to writing proposals.

The Work

• Manage 2-5 senior level direct reports as well as a matrixed team (20+), leading cross disciplinary efforts to design, develop, iterate, and refine digital solutions.
• Analyze problems, identify core issues, and provide ongoing technical and operational guidance to project/product teams.
• Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
• Establish and maintain schedules, product roadmaps and strategic plans
• Manage budgets, prepare cost estimates, and track resources using financial management tools.
• Actively communicate with clients to understand and define current needs and priorities
• Support a full range of business development activities from pipeline development, opportunity qualification, capture strategy, and writing proposals.
• Perform continuous risk assessment and mitigation; work with management to identify and remove resource and technical barriers that impede development

Minimum Qualifications

• Ability to obtain and maintain a Public Trust.
• Bachelor's degree in a relevant business focused area
• 12+ years of overall industry experience with a focus on ALL of the following:
• 10+ years providing strategic technical guidance to clients.
• 5+ years of demonstrated experience in high-traffic, public-facing website program management in the federal government sector.
• 5+ years’ experience with the technical software development process (SDLC), including Agile methodologies, process, and principles.
• 5+ years’ experience launching digital solutions, including ongoing analysis and continuous product improvements.
• 3+ years’ experience contributing and leading business development activities such as managing and writing proposals and capture efforts.

Preferred Qualifications

• Program management experience at FEMA.
• Disaster recovery program experience.
• Excellent verbal and written communication skills.
• Team player with excellent problem-solving and consensus-building skills.
• Current Agile SAFe certification
• Active PMP

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email