CitiService® CORP Officer with Slovakian/Czech

Are you looking for a career move that will place you in a global financial organization? Then bring your skills in customer service and communication to Citi’s CitiService Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The overall objective of this role is to address external customer issues and provide ongoing customer support. Each Customer Service Officer handles assigned portfolio of clients, that he/she primarily provides with personalized support.

The role requires focus on day-to-day execution of specific Trade and Treasury Solutions CitiService® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.

The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the corporate client segment across Slovakia.

What you will do

• Ensure customer inquiries are responded to in an efficient and timely manner via phone and email, maintaining compliance with departmental standards 
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments   
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What we will need from you

• 0-2 years of relevant service or banking experience will be a benefit
• Fluent English and native Slovakian or Czech language knowledge
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Proven investigative and analytical skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

What we can offer you

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-EŁ1

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Job Family Group:

Private Client Coverage

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Job Family:

Client Services

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review