Patient Service Representative - Centralized Scheduling

This position may qualify for a sign-on bonus

The Patient Services Representative, Centralized scheduling is responsible for scheduling initial evaluations for the correct discipline under the correct therapist specialty for 21 locations.  This position is to call 120-150 patients a day to schedule their initial evaluation for physical therapy, occupational therapy, speech therapy or cardiac rehabilitation.  This position uploads all received referrals daily, around 200 referrals, filters through the correct information to schedule correctly, navigate locations and scheduling with patients, answer incoming calls, respond to voicemails, work with Physician Relations Managers and other misc tasks to correctly schedule patients and obtain all necessary information from referrals sources and patients.

MINIMUM EDUCATION: High School Diploma or Equivalent GED
PREFERRED EDUCATION: Associate's Degree from an accredited school or college. Graduate of an Accredited Medical Assisting Program and/or a Certified Medical Assistant
MINIMUM EXPERIENCE: 2 years of medical office experience or have completed an externship with Healthlink in lieu of 2 years of medical experience.

PREFERRED EXPERIENCE: 4 years medical office experience

REQUIRED CERTIFICATIONS/LICENSURE: NA
PREFERRED CERTIFICATIONS/LICENSURE: Certified Medical Assistant

REQUIRED COURSES/ COMPLETIONS (e.g., CPR): Must have active healthcare provider Basic Life Support on hire (ARC or AHA); however, must have AHA Healthcare Provider BLS within 60 days of hire.



Tenet Healthcare Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status