Associate Manager, B2B Sales Support (Remote)

Job Title:

Associate Manager, B2B Sales Support (Remote)

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)

• Monitor and review performance metrics and staff-related matters to support team development and engagement

• Conduct regular performance reviews with team members and ensure adherence to the performance management process

• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline

• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members

• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes

• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients

• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

YOUR QUALIFICATIONS

• Bachelor's Degree in related field from a four-year college or university with 5+ Years of Experience preferred.

• Proven ability to manage, prioritize, and communicate competing deadlines

• Prior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements

• Prior experience with process improvement/standardization

• Demonstrated successful ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgement

• Strong working knowledge of Microsoft Office Suite. Specifically, intermediate to advanced Excel and PowerPoint skills

• Proven strong people management, leadership, and coaching skills

WHAT’S IN IT FOR YOU
At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here’s how we’ll support your career development and personal growth in this role:

• The base salary range for this position is $40,900-$50,200 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey 

• Work-from-home convenience with company-supplied technologies

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainabi