Assistant General Manager

The Company   

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.

Assistant General Manager 

About the Role 

Seaport Entertainment is looking for an Assistant General Manager to support The Seaport. Reporting directly to the General Manager, the Assistant General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The AGM is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.   

What You Will Do 

• Support the General Manager run the daily operations of the restaurant.  

• Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.  

• Anticipate guests’ needs, respond promptly, and acknowledge all guests.  

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.  

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.  

• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.  

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.  

• Responsible for ensuring consistent high quality of food preparation and service.  

• Guide, direct, and train service staff; observe the flow of guests and provide assistance.  

• Prepare staff work schedules and assign specific duties.  

• Ensure a safe working and guest environment to reduce the risk of injury and accidents.  

• Complete accident reports promptly if a guest or employee is injured.  

• Provide direction to employees regarding operational and procedural issues.  

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of managers and hourly employees.   

• Enforce disciplinary actions as needed.  

• Follow all company policies, procedures, and guidelines.   

• Perform all other tasks as duties as assigned and/or per business need.    

About You 

• A minimum of three years’ experience in a fine dining restaurant.    

• Strong experience in upholding guest service standards