Banking Specialist III – Sales (Personal Banker / Relationship Banker)

About This Role

As a Banking Specialist III – Sales, you will be responsible for building, growing, and deepening client relationships through proactive sales, exceptional service, and personalized financial solutions. As a trusted financial partner, you will engage clients in meaningful conversations to understand their goals and recommend banking products and services that support their financial success.

You will serve as a key contributor to branch growth by acquiring new client relationships, expanding existing relationships, generating referrals, and partnering with internal business lines to deliver comprehensive financial solutions.

In This Role You Will

Relationship Building and Client Experience

• Deliver an exceptional client experience during every interaction.
• Build trusted relationships through proactive outreach and needs-based financial conversations.
• Develop long-term relationships that increase client satisfaction, retention, and loyalty.
• Serve as a primary point of contact for consumer banking clients.
• Identify opportunities to strengthen and expand existing client relationships.

Sales and Business Development

• Meet or exceed individual and branch sales goals.
• Acquire new consumer and small business banking relationships.
• Identify client needs and recommend appropriate deposit, lending, and digital banking solutions.
• Generate referrals to mortgage, commercial banking, treasury management, and wealth management partners.
• Execute branch business development activities to support growth objectives.
• Utilize consultative sales techniques to uncover opportunities and deliver tailored recommendations.

Consumer Banking and Account Origination

• Open and service consumer deposit accounts, including checking, savings, money market, and certificate of deposit accounts.
• Conduct account reviews to identify opportunities for relationship expansion.
• Assist clients with account maintenance and banking service requests.
• Educate clients regarding banking products, account features, fees, and benefits.
• Promote solutions that improve clients' overall financial well-being.

Digital Banking and Financial Solutions

• Assist clients with online banking, mobile banking, mobile deposit, debit card services, and other digital banking tools.
• Increase adoption of self-service banking solutions.
• Demonstrate technology solutions that improve client convenience and engagement.

Risk Management and Compliance

• Maintain compliance with all bank policies, procedures, and regulatory requirements.
• Comply with BSA, AML, CIP, SAFE Act, and other applicable banking regulations.
• Protect confidential customer information.
• Exercise sound judgment while managing operational and compliance risk.
• Ensure all account opening and customer documentation requirements are completed accurately.

Team Collaboration

• Partner effectively with branch leadership and internal business partners.
• Contribute to overall branch performance and sales production.
• Participate in community involvement and networking opportunities as appropriate.
• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Experience

• Minimum of two years of banking, financial services, retail sales, or relationship management experience preferred.
• Previous experience as a Personal Banker, Universal Banker, Relationship Banker, Banking Specialist, Financial Services Representative, or similar role strongly preferred.
• Demonstrated success achieving sales goals and developing client relationships.

Licenses and Certifications

• NMLS registration required or ability to obtain.
• Compliance with the SAFE Mortgage Licensing Act of 2008 and applicable regulations required.
• Life License (LB) preferred.

Knowledge, Skills, and Abilities

Sales and Relationship Management

• Proven ability to build relationships and expand client portfolios.
• Strong consultative selling and business development skills.
• Ability to identify financial needs and recommend appropriate solutions.

Customer Service

• Commitment to delivering exceptional client service.
• Ability to create positive client experiences and resolve concerns effectively.

Communication Skills

• Strong verbal and written communication