Field Supervisor, Busduct

POSITION SUMMARY

A Busbar Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical Busbar systems iMPB (Intelligent Medium Power Bar) from 160 amp to 800 amp and HPB (High PowerBar) 1000 amp to 5000 amp for 600V applications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.

RESPONSIBILITIES 

• Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
• Supervise large projects requiring specialized skills such as acceptance tests, supervising “turnkey” projects, and other types of electrical consultation. 
• Instrumental in developing tests and inspections in new areas of field services. 
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.
• Responsible for registering Area associates for training needed to progress in the job 
• progression.
• Oversee and schedule all OJT requirements of Area associates to complete training.
• Provides guidance to others on complicated situations
• Maintain certifications per Job Progression table
• Assist in development of Safety and Quality procedures/guidelines
• Provide accurate and timely reporting according to company guidelines
  • Time cards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
  • Vehicle, credit cards, PPE, test equipment, laptop, et al.
• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Conduct themselves in a high degree of professionalism, and of service delivery
• Ability to handle stressful situations and provide a calming effect to customer
• High level of diplomacy when interacting with internal and external customers
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Maintain productive utilization rate according to company guidelines
• Enforce company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

  • Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, electronic communications, et al.

     

Supervisory Responsibilities

• 8-10 Service Center Field Technicians (FT’s)

   

QUALIFICATIONS

Minimum Job Qualifications: 

• Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety p