ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLS

Alliance College-Ready Public Schools is one of the largest and most successful nonprofit public charter school networks in the nation, operating 26 high-performing, middle and high schools that educate nearly 13,000 scholars who make up the heart of Los Angeles’ Latinx, Black, and recent immigrant communities. Alliance schools have been recognized as among the best in the nation by U.S. News & World Report, Newsweek, the U.S. Department of Education, and the California Department of Education. Since opening our first school in 2004, 95% of Alliance scholars have graduated from high school. We strive to uplift our scholars and their communities by fostering unparalleled educational opportunities that encourage scholarly thought, resilient learning, powerful communication, mind-body wellness, and community advocacy. To learn more, visit www.LAalliance.org.

ROLE SUMMARY

Reporting to the Director, Information Technology, the Associate, Information Technology will provide direct service to three school sites in Los Angeles, representing roughly 85% of the role.  Additionally, the Associate, Information Technology will work closely with other Information Technology team members to provide quick resolution of tickets and, when needed, ad hoc support at other Alliance schools and the Alliance Home Office.

ESSENTIAL RESPONSIBILITIES

• Work cooperatively with school staff and faculty at three Alliance schools in assisting and resolving user technical problems;

• Provide technical support to users regarding hardware, software, and network-related problems;

• Provide hardware and software installation, configuration, maintenance, and upgrades to computers (Macs, Chromebooks, PCs) and networks (Windows);

• Collaborate with others on the Home Office IT staff to provide timely resolution of Information Technology  tickets;

• When needed, provide ad hoc support at other Alliance schools and the Alliance Home Office;

• Prepare hardware, software, and procedural documentation;

• Maintain records and prepare reports related to equipment inventory, maintenance, installations, warranties, and system defects;

• Assist administration in educating staff on the usage of technology through regularly scheduled professional development;

• Participate in discussions involving vendors, suppliers and Alliance personnel regarding parts, equipment, and program operations, and new technology orders;

• Maintain current knowledge of technological advances in computers and peripheral equipment, software, operating systems, and networks;

• Collaborate with Director, Information Technology to ensure proper maintenance of hardware, software, and other technical equipment (DVRs, PBX/VoIP phones, printers, etc.);

• Cross-training with other technicians;

• Perform other related job duties as assigned.

THE IDEAL CANDIDATES WILL HAVE

• Collaborative team member  who is committed to Alliance’s core beliefs and educational philosophy;

• Deep commitment to the principles of diversity, equity, and inclusion and a safe, equitable, and anti-racist environment for all scholars, families, and staff;

• Team player who is willing to learn from all organizational stakeholders, work as equal partners with stakeholders on all projects, and motivate and lead employees.

• Solution-oriented by nature; can see challenges from multiple perspectives and envision ideas of how to accomplish objectives;

• Ability to work effectively in a multi-layered organization and build strong relationships with teachers, school leaders, and other home office and school-based colleagues;

• Working knowledge of K-12 education and urban school environments is preferred;

• Proven track record of developing and implementing effective systems and processes.

MINIMUM QUALIFICATIONS

• At least 1 year of  professional work experience in the maintenance, installation, configuration, upgrades of hardware, software, and operating systems of computers and local area networks required; 3 years of experience pr