Senior Manager, Customer Success - EMEA

<p>As the Senior Manager of Customer Success function in EMEA, you will own customer onboarding, engagement, retention and expansion responsibilities, as well as oversee customer success and account management teams that pursue these objectives, and help support Vanta’s rapidly expanding customer base. </p><p></p><p>At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. </p><p></p><p>The customer success team at Vanta EMEA is building a program that aims to provide best in industry experiences for Vanta’s customers. One where every customer feels their security needs are understood, supported and encouraged in a way that improves their security posture. In turn, allowing us to fulfill our mission.</p><p></p><p>The Senior Manager, Customer Success in EMEA will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data. </p><p></p><p><strong>What you’ll do as a Senior Manager, Customer Success at Vanta</strong>:</p><p></p><ul><li><p>Up-level and design a best-in-class Customer Success function - establishing a culture of execution, accountability, and high performance</p></li><li><p>Influence strategy and design of the post-sales functions including implementation, success, and account management </p></li><li><p>Be accountable for metrics including revenue retention, midcycle cross-sell, renewal, and revenue expansion</p></li><li><p>Through your team, drive top notch customer health metrics, measured by product engagement, NPS, and retention </p></li><li><p>Partner with cross-functional teams including revenue operations, product, marketing, recruiting and more </p></li><li><p>Report to the GM of EMEA @ Vanta and manage a fast growing team and functional unit of Vanta’ns</p></li><li><p>Thrive in a fast paced startup environment and contribute to transformational change </p></li></ul><p> </p><p></p><p><strong>How to be successful in this role</strong>:</p><p></p><ul><li><p>Have 8+ years of customer-facing experience, including at least four years of leadership experience</p></li><li><p>Previous experience running Customer Success &amp; Account Management teams that served 1000+ customers and experience in growing these teams from 10+ members &amp; beyond. </p></li><li><p>A demonstrated track record of building high performing teams, which included managing team leads and managers. </p></li><li><p>Have had a experience at a fast growing B2B SaaS company</p></li><li><p>Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity  </p></li><li><p>A passion for leading, coaching and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability  </p></li></ul><p></p><p><strong>What you can expect as a Vantan</strong>:</p><p></p><ul><li><p>Industry-Competitive Salary and Equity</p></li><li><p>100% covered Medical, Dental, and Vision Benefits with Dependents Coverage</p></li><li><p>Paid maternity leave, and 4 weeks of paternity leave for fathers</p></li><li><p>Health &amp; Wellness Stipend</p></li><li><p>Remote Workspace Stipend</p></li><li><p>Internet and Cellphone Stipend</p></li><li><p>Commuter benefits, including Bike to Work Scheme and Tax Commuter Ticket Scheme</p></li><li><p>Pension matching</p></li><li><p>10 Company Paid Holidays</p></li><li><p>25 days of PTO per year</p></li><li><p>Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events</p></li></ul><p></p><p><em>At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.</em></p><p></p><p><strong>About Vanta</strong></p><p></p><p>We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. </p><p></p><p>Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.</p><p> </p><p>From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading