Senior Manager, Product Management - Customer Services & Strategy (US Card)

Senior Manager, Product Management - Customer Services & Strategy (US Card)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team
The US Card Customer Services & Strategy team currently has several openings within the Collections Product and Enterprise Document Management Platform spaces:

• Recoveries Product - The Product Senior Manager for this role will leading a team dedicated to producing high-quality data capable of powering a well-managed, ML-driven ecosystem. The scope of this role includes working with analysts to ensure business needs, including credit monitoring and strategic insight, are met. This role also owns our end-to-end risk agenda, working with risk and process to build and continuously improve controls within and around RTIC (Real Time Intelligent Collections Platform).

• Enterprise Document Management Platform - The Enterprise Document Management Platform team is responsible for managing the Enterprise system of record for over 15 billion customer related documents to support critical servicing and business needs. We’re looking for a Senior Manager to drive the foundational platform strategy that supports secure, scalable, and resilient document and metadata lifecycle management. The individual will drive platform modernization initiatives while ensuring robust data governance and operational efficiency. The ideal candidate can drive discovery and solution design for broad problem statements that are not pre-defined and can work cross-functionally with multiple teams to develop solutions.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management

 

New York, NY: $210,5