Government and Public Sector - Service Delivery Center - Indirect Tax - Operations - Analyst

At EY, we’re all in to shape your future with confidence. 

 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

 

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams; quality work at the highest professional standards; operational know-how from across our global organization; and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting our nation and serving the people; increasing public safety; improving health care for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

 

Opportunity:

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice.

 

In this role, the resource would be responsible for daily processing and operational support functions across the practice.

Key responsibilities:

• Become technically proficient in applicable program procedures and requirements
• Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
• Assist with fact finding and obtain needed documentation to resolve issues and exceptions
• Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
• Execute proper documentation of review procedures and client communications per Program requirements
• Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information

• Deliver status updates and effective feedback on best practices, challenges, and workstream insights
• Contribute to driving operational efficiency
• Execute and deliver on engagement-specific tasks as directed
• Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

Skills and attributes for success:

• Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions
• Attention to detail and ability to closely follow processes and procedures
• Ability to interact with clients and offer feedback on processes, trends and best practices
• Capability to redirect attention as needed and reprioritize daily workload with direct supervision
• Willingness to learn firm and client-specific technologies
• Readiness to learn and explore, eager to investigate complex situations to find solutions
• Display a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presence
• Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

 

To qualify for this role, resource must have the following:

• Bachelors degree
• United States Citizenship

• Strong customer service and organizational skills

• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Excellent written and verbal communication skills to interact with internal team members and external client personnel
• Ability to learn and use technology and follow a linear and well-defined process
• Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Must be able to obtain and