Jobs and Careers

Data Analyst

Utah | Remote, United StatesRemotefull_timeVerifiedPosted 28 Jul 2025

About the role

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Essential Job Duties Join our team as a Data Analyst and help transform contact center operations through the power of data-driven insights. Partner with our engineering team to design and build robust data pipelines while creating performance management tools that set our operations free to do great work. Use your analytical expertise to deliver actionable insights that make a real difference for our contact center teams. Whether working independently or collaborating cross-functionally, you'll be part of a supportive environment dedicated to turning data into operational excellence. You'll conduct deep-dive analysis of contact center data to identify trends and opportunities, because we know data drives decisions, and that's exactly why our Data Analysts strive every day to create exceptional performance management tools and actionable insights for our stakeholders.

What You'll Do:

Analyze contact center data to uncover trends, improvement opportunities, and operational challenges
Build and maintain comprehensive performance management tools, scorecards, and dashboards that provide clear visibility into key contact center metrics
Design and implement methodologies to measure and enhance operational efficiency within the contact center
Partner closely with operations leaders and business stakeholders to understand data needs, gather requirements, and deliver tailored solutions
Translate complex data into clear, concise, and actionable insights for various audiences, including senior leadership
Identify opportunities to automate data processes and optimize reporting to improve efficiency and reduce manual effort
Collaborate with the engineering team to design, develop, and implement scalable data pipelines for contact center data
Ensure data accuracy, integrity, and accessibility across all data solutions and reporting tools
Work independently while managing multiple priorities in a fast-paced environment
Stay current on contact center best practices and emerging data analytics trends to maximize value for stakeholders
Engage in continuous improvement activities, utilizing data-driven strategies to enhance operational performance and efficiency
Deliver your best analytical work while maintaining high standards for data quality and insight generation

What You Need to Get the Job Done

You have 3-5 years of experience as a Data Analyst, specifically focused on Workforce Management (WFM) or contact center operations
Your technical toolkit includes extensive experience with SQL and data warehousing concepts, with proficiency in tools like Databricks, Looker (SQL Runner), or similar SQL environments
You have proven experience building dashboards and reports using Business Intelligence (BI) tools such as Tableau, Looker Studio, or similar platforms
You demonstrate advanced proficiency with spreadsheet tools like Google Sheets or Microsoft Excel, including complex formulas, pivot tables, and data visualization
You have a strong understanding of contact center metrics, KPIs, and operational processes
You have experience partnering with Data Engineering teams to design and implement new data pipelines
You possess excellent analytical, problem-solving, and critical thinking skills
You have exceptional communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders
You're able to work independently and manage multiple priorities in a fast-paced environment
You demonstrate strong attention to detail and the ability to translate complex data concepts into clear, actionable insights
Bonus points if you have knowledge of WFM software solutions (e.g., Amazon Connect, Genesys, NICE), experience with cloud data platforms (e.g., AWS, Azure, GCP), or working knowledge of Salesforce data structure
AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR's impact on setting people free to do great work. Join us in reimagining the future of HR!