Lead Insurance Specialist

Description

Assurant Specialty Property is hiring an Insurance Specialist at our beautiful Cutler Bay, Miami, FL office. As an Insurance Specialist IV/Lead, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front line customer service to our representatives, policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

Serve as point of contact for escalated /Supervisor calls outside of the scope of normal representative duties.

Utilize advanced methods to research and resolve complex issues and to answer representative questions.

Assist with new hire training and certification.

Follow departmental guidelines and procedures with the ability to analyze situations and use critical thinking and judgment to make difficult decisions when needed.

Coordinate workload to ensure that service standards and deadlines are met.

Identify, analyze and assist in developing new standard operating procedures.

Utilize call center applications to ensure that service standards met.

Monitor, distribute, and resolve system errors

Understanding of IVR technology, as well as assist with system project initiatives.

Assist supervisor with staffing initiatives as needed.

Handle limited management functions in their absence.

Assist in coaching and providing feedback to staff by distributing monthly quality audits and monitoring staff performance. 

Respond to high volume of inbound calls as needed.

Other duties as assigned.

This is a full time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Qualifications:

High school diploma or GED

Florida Property and Casualty 20-44 Personal Lines or 2-20 General Lines Agent License

Other Requirements:

Must be able to work Saturdays as needed.

Customer service experience in a high volume call center environment

Working knowledge of Microsoft Office Suite and Outlook, as well as proprietary applications including Policy Management System and other Property Solutions web based applications.

Ability to handle multiple tasks and prioritize.

Excellent verbal and written communication skills.

Strong time management skills.

Ability to adapt easily as procedure/client needs change.

Good mathematical skills.

Preferred Qualifications:

Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.

Pay Range:

$20.03 - $33.05

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/01/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture