Tax Operations Advocate

 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up. 

You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process. 

This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving.  A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment.

About the Team:

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

• Process and file customer tax payments accurately and on time using various technology platforms.
• Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations.
• Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures.
• Continuously seek opportunities to improve existing processes and enhance efficiency. 
• Provide exceptional service and support to our customers, ensuring their tax needs are met. 
• Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues.
• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation. 
• Provide data-driven insights and recommendations for process and strategy improvements.
• Build and implement scalable operational processes.

Here’s what we're looking for:

• Experience in operations, payroll, or tax (preferably in a fast-paced environment).
• A customer-first mindset with a passion for providing excellent service.
• Strong problem-solving skills with the ability to understand issues and implement effective solutions.
• An improvement-oriented mindset with a drive to challenge the status quo and optimize processes.
• Excellent organizational skills with the ability to manage tasks and prioritize effectively. 
• Strong teamwork and collaboration skills.
• Ability to learn new software and tools quickly.
• Proficiency in Excel is preferred; familiarity with SQL is a plus.
• Excellent written and verbal communication skills.
• Comfort navigating ambiguous situations.

Our cash compensation amount for this role is $26.19/hr to $32.30/hr in Denver & most major metro locations, and $31.92/hr to $39.36/hr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on