Shift Monitor (PT - Weekends)

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Emergency Homeless Assessment and Referral Center

POSITION DESCRIPTION

 

POSITION TITLE:                                      Shift Monitor (PT)

LOCATION/DEPT:                                      Shield of Hope

REPORTS TO:                                           Program Director

FLSA CATEGORY:                                      Non-Exempt

PAY GRADE:                                             202

 

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

 

JOB SUMMARY

Shift Monitors is to provide compassionate, professional service to the families residing at the Emergency Homeless Assessment and Referral Center and the community in a team-focused manner with the entire staff. This position is to give consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Program/Administrative Duties
  • Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
  • Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room.
  • Notify Program Director, Program Coordinator and the Case Managers in writing of any special mental health, and/or dietary accommodations of guests they may disclose.
  • Conduct nightly bed check of all guests (families) and document.
  • Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.
  • Inform Program Director, Security, Program Coordinator and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
  • Conduct daily room checks, document and submit information to designated personnel.
  • Notify Housekeeping and/or shift staff of impending new placements and guest departures. Provide oversight of guests’ belongings stored on site for five (5) days. Notify Program Director, Program Coordinator and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.
  • Perform daily facility checks (“rounds”) lock up designated areas as directed.
  • Maintain confidentiality of guest information (verbal/written).
  • Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.
  • Attend designated training when enrollment in the center is low.
  • Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily.
  • Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged.
  • Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
• Client Interaction
  • Serve as meal monitor on assigned days (or as required) to provide coverage. Encourage guest compliance by checking on-site availability of guests. Verbally request guests’ attendance at breakfast if on-site.
  • Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
  • Perform safety checks of guests’ baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials (i.e., com