Bilingual Customer Service Representative

Description

Idaho Housing and Finance Association is seeking a hard-working and motivated Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology in both English and Spanish.

This position requires you to be on-site for your initial 6 months of employment. After 6 months with good performance, you will have the opportunity to work fully remote.

In this role, you will:

• Respond timely and effectively to customer inquiries
• Assist with administration of single-family home loans
• Actively listen to customers and offer appropriate education and assistance
• Ensure the privacy and security of client information
• Redirect calls to appropriate agents, queues, or departments

Requirements

Minimum Qualifications:

• Must be fluent in Spanish
• Must be able to work in the office for 6 months; after 6 months with great performance, you are eligible to work remotely
• Ability to work independently, organize, prioritize, and perform job responsibilities
• Ability to maintain excellent customer relations at all times

Preferred Qualifications:

• Call Center experience preferred
• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred