Director of Field Services

Core Responsibilities:

• Assist in the drafting of business plans for each local market. 
• Review each market’s business plan with the Regional Franchise Developer (RFDs) at least on a quarterly basis, and at the start of each calendar year recommend modifications and adjustments to maintain the integrity of each business plan.
• Conduct a minimum of 24-30 market visits each year complete with pre-set agendas and trip report summaries recapping recommendations for improvement.
• Assist in the development and implementation of various programs and initiatives as needed.
• Conduct various training programs for Corporate Office Staff and RFDs.
• Ensure that RFD reports are submitted and associated payments are received by the 10th of the month.
• Discuss reports and KPIs with each RFD on a monthly basis to determine a plan of action for implementing the recommendations identified in each report.
• Maintain frequent, effective, and productive communication with each RFD regarding the monthly progress in all components of their business in pursuit of monthly goals and objectives.
• Prepare a monthly synopsis for each city within your specific area of responsibility identifying strengths, weaknesses and recommendations for improvement.
• Assist in the development of new and existing programs designed to strengthen the JAN-PRO level of support in the growth of each region.
• Work with underperforming and/or non-compliant RFDs to address and rectify specific areas of concern.
• Prepare and review a trip report recap at the conclusion of each city visit in the presence of the RFD. This should entail a general overview of the visit identifying strengths, weaknesses and recommendations that will be forthcoming in the trip report.
• Represent JPI with the highest degree of integrity and business ethics in the performance of your duties ensuring the respect of the master licensee community.
• Incorporate “Best Practices” as identified from RFD visits into the franchise sales, account sales, telemarketing, operations and accounting components of the JAN- PRO model.
• Prepare and submit regular reports, visit and phone logs, and other information to the Senior Vice President of Operations as required.
• Travel for this job responsibility is at least 50% or greater, with occasional weekend travel.

 

Critical Skills & Attributes:

• Integrity – Acts with integrity, truthfulness, fairness and honesty.
• Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
• Exceed Expectations – Works hard to exceed customer expectations.
• Accountability – Takes responsibility for one’s actions and decisions.
• Business Acumen – Able to navigate and advise business owners on complex business issues.
• Strong Interpersonal Skills – Able to develop strong working relationships with business owners of all personality types.
• Excellent Organizational Skills – Able to manage numerous priorities in a rapidly changing environment.

 

Required Experience & Qualifications: 

• 5+ years experience in business consulting, business ownership, or operational leadership. Experience within the janitorial space a major plus. 
• Pace and Variety of Activities - Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment.
• Results focused with idea generation, innovative and creative problem solving. Rapport and relationship building focused on achieving results. Must engage the commitment of others.
• Problem solving orientation. Action-oriented and quick decision making in response to changing conditions.
• Strong oral and written communication skills.
• Goal Oriented – Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.
• Critical Thinking- Must have desire to constantly analyze current conditions and make well thought out business plans for improving the situation. 
• Training and/or teaching experience a plus.

  WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simul