Crisis Services Supervisor

Job Description:

Job Title: Crisis Services Supervisor (Evenings)

Location: Springfield, Missouri

Department: Crisis Services

Employment Type: Full-time

Job Summary:
Join our dedicated team as a Crisis Services Supervisor, where you will play a vital role in overseeing crisis teams and ensuring compliance with all DMH and CARF expectations. This position offers the opportunity to lead a compassionate team, provide critical crisis intervention, and make a meaningful impact in the lives of individuals in need. We are looking for a skilled leader who is committed to fostering a supportive environment, promoting community understanding of mental health, and enhancing the response to mental health concerns. Your expertise in crisis management and team supervision will be essential in guiding our staff and ensuring the delivery of high-quality services.

In this role, you will supervise crisis teams, provide assessment and mobile response, and monitor staff documentation to assist in required reporting. You will also represent Burrell Behavioral Health in the community, facilitating outreach and education while developing partnerships to integrate crisis services effectively.

The Crisis Services Supervisor position offers…
• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
• Comprehensive Training - Learn and develop skills with our robust on-the-job training
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:
• Supervise crisis teams to ensure compliance with DMH and CARF expectations.
• Provide telephone and face-to-face crisis intervention, documenting all contacts appropriately.
• Regularly review and monitor written documentation, providing corrective feedback and employee discipline as needed.
• Represent Burrell Behavioral Health in the community through outreach, information, and education.
• Coordinate necessary service delivery for clients, including 1:1 staff supervision and field mentoring.
• Facilitate the hiring and training of new staff as needed.
• Manage crisis staff within assigned teams, overseeing hiring, training, professional development, and evaluations.
• Present educational material in public forums to promote community understanding of mental health.
• Develop and maintain partnerships within the community to integrate crisis services.
• Provide crisis intervention services and participate in emergency services as needed.
• Responsible for team scheduling to ensure all 24/7 crisis shifts are appropriately staffed.
• Assist in overseeing communication and collaboration between various programs within Burrell.
• Conduct staff meetings to foster communication and build supportive professional relationships.
• Perform other duties as assigned by the Director of Crisis Services or Burrell Administration.

Education, Experience, and/or Credential Qualifications:
• Requires a master’s degree or higher in psychology, social work, counseling, or a related behavioral health field.
• Must be an experienced, qualified mental health professional.
• Professional license preferred (PLPC, LPC, LMSW, or LCSW).

Additional Qualifications:
• Must complete CPI, First Aid, and CPR certifications.
• Ability to establish effective relationships via telephone and personal contacts.
• Strong communication skills for engaging with community groups, employees, and clients' families.
• Demonstrated adaptability and initiative in a dynamic work environment.
• Must demonstrate competencies in crisis intervention, safety, and legal issues prior to removal from probationary status.

Physical Requirements:
• While performing the duties of this job, the associate is frequently required to sit and stand for extended periods (2-4 hours); walking may be required for short periods when conducting field-based activities.
• Must frequently use hands and fingers to write, type, operate a mouse, file documents, and otherwise handle documents.
• Must occasionally lift and/or move up to 50 pounds.

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