Manager, Clinical Operations Site Management (Franchise Lead) - CNS - U.S. (Remote)

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Franchise Lead - CNS does at Worldwide Clinical Trials

The Manager, Clinical Operations Site Management (Franchise Lead) is responsible for providing on‑time and quality delivery of site management services from assigned Clinical Research Associates (CRAs) within assigned therapeutic area(s) and program(s)

What you will do

• Provide therapeutic and operational expertise throughout the program and project delivery lifecycle

• Ensure that projects within the franchise are properly resourced

• Collaborate with the therapeutic team to create effective delivery strategies and solutions for franchise projects and programs

• Act as the main contact person for the Project Management Franchise Lead

• Present at proposal defense and client meetings as needed to support new or ongoing business

• Ensure CRAs are trained on project specifics

• Ensure Lead CRAs (LCRAs) are trained to support the clinical scope of work, including standard operating procedure (SOP) review, quality issue (QI)/corrective and preventive action (CAPA) understanding, and the Clinical Monitoring Plan

• Coordinate and collaborate with Worldwide Clinical Trials Global Quality Assurance to provide training opportunities identified through CAPA information

• Manage the quality of the assigned staff’s clinical work

• Coordinate efforts between Project Management, Site Management, and Study Start‑Up

• Establish regular communication to include quality metrics (such as site visit report compliance, source data verification metrics, and on‑site metrics) and overall project “health” metrics (such as data query status, adherence to the scope of work, and resource status)

• Conduct performance appraisals for direct reports

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you will bring to the role

• Broad protocol knowledge; therapeutic knowledge preferred

• Comprehensive global knowledge, awareness, and practical understanding of the biopharma industry, drug development lifecycle, and operational clinical trial delivery

• Innovative and strategic thinker

• Superior oral and written communication skills

• Strong planning and organizational skills

• Strong interpersonal skills

• Experienced problem‑solving and decision‑making skills

• Strong attention to detail

• Understanding of clinical research principles and processes, including data collection and editing skills

• Ability to navigate Electronic Data Capture (EDC) software such as InForm and Medidata

• Strong knowledge of U.S. Food and Drug Administration (FDA) regulations, International Council for Harmonisation (ICH) guidelines, and the Health Insurance Portability and Accountability Act (HIPAA)

• Understanding of standard operating procedures

Your experience

• Four‑year college curriculum with a major concentration in biological, physical, health, pharmacy, or other related sciences, and eight years of clinical research experience as a clinical research associate, OR

• Equivalent education and training with ten years of clinical research experience as a clinical research associate

• Two or more years of management experience

• Ext