Home Based Seasonal Sr Specialist Guest Retail (32-40 hour flex)

Apply today! Hourly rate is $18.00/hour. This role is a seasonal home based position and requires residency and maintaining residency in (Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST) if offered the role.

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.​

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.  

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

TES has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members.  From Financial Products Guest Contact (FPGC) to Target.com Guest Services (TGS) to the Team Member Services (TMS), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect.   From our headquarter locations to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best.

As a Home Based Seasonal Sr. Specialist Guest Retail:

• You’ll provide a Target-branded experience with every guest interaction by listening, using critical thinking, and advocating for the guest in order to deepen the relationship and drive loyalty and sales.
• You’ll achieve this by assisting guests across multiple multi-media channels (i.e. phones, emails, social, chat, etc.), finding creative solutions to make it right for the guest, quickly adapting to the changing business needs, and sharing business intelligence through accurate documentation and coding.
• You’ll learn new technology and solve problems using all available resources and knowledge.
• You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership promptly. 
• You may handle media sensitive or potential legal issues and situations that involve extensive research or partnership with other key Target leaders.  As a part of this you’ll respond to a variety of written correspondence and be responsible for ensuring that all contacts reflect professionalism. 
• You’ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally.
• You’ll demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately.
• You’ll leverage online resources and web-based applications to assist and resolve guest and team member issues exercising a complete and thorough understanding of policies and procedures that support compliance. 
• You’ll maintain department performance standards and goals related to performance and quality service.
• You’ll work in a multi-media environment that’s challenging and fast paced, requiring you to prioritize work accordingly.

Core responsibilities of this job are described within this job description.  Job duties may change at any time due to business needs.

Start date and Work Schedule: 32-40 hours a week, Monday- Friday and every other weekend. Specific schedules available listed below.

Start Date: Monday, October 14th

• 8:30am - 5pm (CST); 32-40 hours/week Monday - Friday