IT Endpoint Manager Senior

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

IT Endpoint Manager Senior

Job Profile Title

Information Technology Manager Senior

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

ISC’s HireIT Services team delivers best-in-class IT services in a matrix environment to clients across various campus organizations. HireIT interacts daily with clients who have different levels of technical expertise and provides them with top-tier support and consulting. This requires independent judgment, a professional demeanor, and superior technical ability. The goal of the team is to form trusting professional relationships with our clients.

The Endpoint Manager leads the strategy, governance, and daily operations of endpoint management, security, and patching across HireIT clients’ endpoint fleet, including Windows and macOS devices. This role combines people leadership, technical expertise, and cross‑campus coordination to ensure secure, reliable, and compliant end‑user computing services. The manager serves as a subject matter expert, directs a team of endpoint specialists, and partners closely with the Office of Information Security, HireIT Desktop Support, and distributed IT units.

Job Description

Job Responsibilities

• Lead and manage the endpoint management team, overseeing OS and application updates, software packaging, deployment, troubleshooting and ticket queue management and serving as a Tier 3 escalation point for complex issues.

• Own the endpoint patching lifecycle, including strategy, governance, testing procedures, documentation, and maintenance win