Project Manager - Day Shift, MRRCT

Description

Days Off: Saturday, Sunday

Shift: Day (9:00am - 5:00pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

About Mobile Rapid Response Crisis Team (MRRCT):

The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade.

As a nonprofit with over 45 years of experience focused on serving our community’s adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. 

JOB DESCRIPTION:

The MRRCT Day Shift Project Manager is responsible for overseeing a highly motivated and effective crisis response outreach team, representing the roles of Clinical Supervisors, Mental Health Professional Outreach Specialists, Certified Peer Outreach Specialists, and Behavioral Health Outreach Specialists. This team will respond to the crisis needs of community members throughout the central region of King County, as dispatched by Crisis Connections/988, and will provide follow up care or recommendations as deemed clinically appropriate.  

The Day Shift MRRCT Project Manager will be responsible for overseeing their team’s collaborative and engaging connections with law enforcement, fire/medics, designated community responders, emergency room staff, and crisis connections dispatch team, as well as other community partners and referents.  

MAJOR DUTIES AND RESPONSIBILITIES:

Program Operations

• Under the supervision of the MRRCT Sr. Program Manager, oversee the day shift and flex shift operations of the program in continuity with swing and night shift programming.
• Understand expectations and implement shift work of MRRCT as described in King County’s Provider Manual.
• Manage and provide oversight of the 24/7 scheduling for MRRCT services.
• Oversee hiring functions to ensure full staffing across all shifts and position types.
• Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
• Assure continuity of services with other DESC programming as necessary.
• Participate in verbal de-escalation and supportive restraints in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment.
• Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with DESC’s Fleet Manager, and ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly.

Compliance

• Ensure that MRRCT operates in compliance with contract, licensing and relevant regulatory requirements.
• In conjunction with DESC's Data Systems Administrator, coordinate data collection and reporting to King County.
• Oversee quality assurance of clinical documentation so staff maintain current and complete clinical records, and that documentation complies with the agency’s clinical accountability policies and procedures and contract requirements.
• Participate in quality assurance reviews when assigned.
• Maintain stron