Manager: Logistics Customer Support

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.

We are looking for an innovative professional to lead the Logistics Customer Support organization. The ideal candidate will have extensive knowledge and

experience in logistics management with an aptitude for proactive and continuous process improvement.

Customer Support Logisticians interface with operations and flow management for Logistics support needs and statuses; identify critical items needed to support processing; track critical items on the Logistics Hot board and Critical Items Listing; generate shipping requests for customers; coordinate with Property/Transportation/Packing and Crating/Freight Traffic for shipments; and monitor shortages, provide shortage status, and provide mitigation support for parts/material shortages. 

Additionally, this department is responsible for the Inventory Planning functions on COMET, including manage materials using the PeopleSoft CIPS and GOLD inventory management systems; evaluate stock on hand and operational requirements to ensure proper inventory is available; tasks include provisioning, cataloging, records maintenance, stock level analysis, replenishments, shelf-life management, cleaning and decontamination request, and utilization reviews.

Responsibilities

Areas of responsibility include, but are not limited to:

• Fully demonstrates all position requirements of previously successive role.
• Works to lead and set priorities for the Department, along with implementing process improvements.
• Serves as a mentor and leads others in the Department to reinforce process adherence, effective customer interactions, and cultivate organizational success. 
• Serves as focal point for work assignments of the group; plans, organizes, and coordinates the activities of personnel.  Controls and reviews work to assure timeliness and accuracy of responsible functions.
• Ensure the logistics support of COMET engineering, shops and operations; assisting employees on the research of available materials, suggested alternate materials, and requirements definition for materials to be procured.
• Being proactive in working issues with supply chain, including both COMET procured parts/material and those provided by Original Equipment Manufacturer (OEM) partners.
• Prepare a variety of formal and informal reports for both internal and external distribution, as required.
• Coordinate, compile, and prepare a variety of management related information.
• Present overarching issues and Logistics status at management, risk and readiness reviews.
• Develops and supervises employee improvement plans.
• Establishes and maintains schedules for the group to be consistent with budgetary and time constraints with emphasis on safety of operations.
• Assists employees with problem resolution; counsels employees and commends, or reprimands as appropriate; conducts performance evaluation interviews; seeks interpretation of company policies as required and informs employees; enforces safety regulations.
• Conduct meetings to coordinate department activities.

Qualifications – External

Bachelor of Science (BS) in related management area; at least 10 years related experience including at least three years of successfully managing people.

<