Field Debt Resolution Officer (B2B)

Department: YUS - FT13 - General Engineers

Employment Type: Permanent - Full Time

Location: Field Based

Reporting To: The Field Debt Leaders (FDLs)

Compensation: £35,000 - £45,000 / year

Description

Reports to: The Field Debt Leaders (FDLs) Location: Field-based (Scotland)  Working hours: Monday to Friday, 40 hours a week Reward:  £35,000 basic with additional £10,000 Quality bonus and £4,500 car allowance
We’re reshaping how the energy industry approaches Debt Recovery and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yü Smart Field Debt Management function.
You’ll play a key role in preventing business customers getting further into debt whilst helping them become debt free as quickly but as sustainably as possible through delivering face-to-face on-site solutions with professionalism and empathy. This is a non-technical role focused solely on resolving debt by visiting customers at their business, perfect for someone with field experience looking to make a genuine difference.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team, and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
• Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
• Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
• Work closely with support teams to drive improvements in field operations and customer outcomes.
• Provide accurate reporting and objective feedback to help evolve our processes.
• Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
• Handle and resolve (or escalate) customer disputes effectively and in line with company values.

About Yü

If you have what it takes you could be just what we’re looking for… 

• Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
• High level of professionalism
• Strong training, coaching, and mentoring abilities
• Excellent verbal and written communication skills
• Ability to work under pressure and manage competing priorities
• Composed, calm and professional when dealing with challenging or confrontational situations
• Proactive, assertive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
• Competent in Microsoft Office tools (e.g., Excel, Outlook)
• Full UK driving licence and willingness to travel and stay away from home when required

Yü Come First

We have a wide range of benefits for our employees including: 

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• Death in service and critical illness cover
• Plus, many more

Do Yü have what it takes? We’d love to hear from you, please apply by sending your CV to careers@yu.co.uk

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

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