Sr Director, Clinical Operations

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

The Senior Director, Strategic Partner Programs is responsible for overseeing operational performance and improvement initiatives for dedicated customers. Key responsibilities include: 

• Leading operational planning, implementation, and evaluation of clinical programs 

• Coordinating with key stakeholders internally and externally 

• Serving as a trusted advisor to clients and providing thought leadership 

• Creating and monitoring metrics for clinical, operational, and economic performance 

• Planning, prioritizing, and scheduling projects to meet timelines 

• Acting as a liaison between Clinical Operations and Partner Operations 

• Monitoring performance metrics and driving initiatives to optimize performance 

• Ensuring compliance with service level agreements 

• Collaborating with Finance, Analytics, and Operations to manage key performance indicators 

• Coordinating service delivery across a matrixed operational model 

Additional duties:   

• Providing technical guidance on problem definition and resolution 

• Establishing client quality objectives and benchmarks 

• Identifying and resolving operational deficiencies for dedicated clients 

• Adhering to company policies, procedures, and standards 

• Addressing and resolving user issues and understanding user terminology 

• Providing customer support to both internal and external customers 

• Offering guidance on conflict resolution 

• Developing and ensuring compliance with policies and procedures 

• Promoting professional growth and development through education and skills competency 

The Experience You’ll Need (Required):   

• Bachelor’s degree or 10 years of related experience 

• Five (5) to Seven (7) years of healthcare experience 

• Experience in working directly with Health Plan customers is required 

• Demonstrates strong analytical, organizational and critical thinking skills.   

• Ability to travel 25% for internal and external meetings  

Technical requirements: