Traveling General Manager - Collegiate Hospitality South Region

Job Description

As a Traveling General Manager, you will provide overall vision, planning, direction, and control to assigned portfolio of accounts for a geographic area normally generating  $8-15M+ in revenue. This key leadership role is accountable for execution of our General Management program, with a focus on growth, cost and productivity, leading people and delivering financial commitments.

 

Key success measures of a Traveling General Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty and Employee Engagement. 

 

In this role, frequent travel to client sites throughout the assigned geography is expected.

 

*Location may vary in any of the states in the South region.

Job Responsibilities

The successful candidate demonstrates capability across the following dimensions:

• Leadership - Establish overall ownership and accountability of operational management and financial performance of multiple accounts. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers. Coach & mentor employees by crafting a shared understanding about how and what needs to be achieved. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations.
• Client Relationship - Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities. Facilitate and support new business and retention activities. Ensure team completes customer satisfaction surveys in all locations.
• Financial Performance - Build revenue and manage budget with sensitivity to costs and client needs. Ensure the completion and maintenance of P&L statements for the assigned territory. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Productivity - Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Understand end to end supply chain and procurement process and systems; ensure only authorized suppliers are used.
• Compliance - Ensure unit managers maintain a safe and healthy environment for clients, customers and employees. Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

 

 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Proven leadership experience (as outlined in job description), typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries.
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement In this role, frequent travel to client sites throughout the assigned geography is expected.and client/consumer interaction.
• Experience in residential dining, retail, catering and concessions.
• Multi-unit/location experience.
• Confirmed ability to hire, assess, develop and grow talent.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership.
• Proven success in a repeatable business model, including leading through other managers, change and turnaround initiatives.
• Experience i