Sr. Product Manager - Merchant Capital

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Manager - Merchant Capital

What does a successful Sr. Product Manager do at Fiserv?

This is an exciting opportunity to help small and medium-sized businesses discover, onboard, and run their business through Clover. The Financial Services team is responsible for providing financing options to merchants, improving merchants cashflow and improving merchants’ financial health. As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle.  You will be responsible for developing a deep understanding of merchant cashflow and financing needs, creating a roadmap with clear requirements, prioritizing enhancements, and delivering quality updates to reshape the end-to-end merchant experience on Clover.

You're the kind of person who:

• Has a track record as an outstanding problem-solver and strategic thinker

• Exhibits a bias for action and serves as a leader for the team

• Is a passionate self-starter, decisive and able to move with speed to implement ideas

• Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once

What you will do:

• Be responsible for enhancing the end-to-end merchant experience across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle: 

  • Define user requirements and write user stories

  • Review and prioritize backlog

  • Communicate requirements with Design, Engineering, and Product Marketing

  • Lead daily standups and other sprint ceremonies

  • Lead sprint planning and communicate requirements to the team, and definition of “done” with acceptance criteria

  • Coordinate with the release management team to deploy features and updates

• Identify and validate opportunities through research, data analysis, and user feedback to continually optimize the experience

• Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics

• Partner with Design, Engineering, Product Marketing, and Data Science to scope and execute on enhancements – both near and long term horizon projects

• Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives

• Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities

What you need to have:

• 5+ years of work experience in Product Management roles working with Engineers, Design, and Product Marketing

• Experience in SMB lending, specifically with launching SaaS solutions

• Experience developing products across Web, Android, and iOS products – come prepared with specific examples from your portfolio

• Strong technical background with the ability to work with Engineering to evaluate tradeoffs in architectural discussions

• Experience presenting to key stakeholders and partners to influence strategy and cross-functional initiatives

• Significant experience in managing the product development lifecycle and working in an agile environment

• Proven track record of using data to influence requirements, design and implementation

What is nice to have:

• Build vs. buy vs. integrate experience 

• Experience with POS/Payments in the SMB space, or other financial products

• A/B testing experience

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be deli