Senior Director Commercial Operations

Senior Director, Commercial Operations
US Remote
About the Role
At Signant Health, we help bring life-changing clinical trials to patients faster. As our Senior Director, Commercial Operations, you will lead the Pricing and Proposals teams and oversee the development, delivery, and optimization of budgets and customer proposals across our global portfolio. This is a highly visible leadership role that requires strong business acumen, process improvement expertise, and the ability to inspire and grow a high-performing team.
What You’ll Do
• Lead the execution of customer budgets and proposals from initial request through delivery and acceptance.
• Build, mentor, and develop a team of commercial operations professionals, fostering a culture of collaboration and customer focus.
• Drive change management initiatives to optimize budget and proposal processes.
• Oversee the creation, maintenance, and continuous improvement of pricing templates and customer-specific proposal documents.
• Implement best practices and process enhancements to improve efficiency, consistency, and client experience.
• Ensure accurate and timely updates in internal systems (including Salesforce) with budget and opportunity information.
• Partner cross-functionally with Sales, Operations, Scientific, Finance, and Legal teams to scope projects and finalize proposals.
• Participate in client calls to support pricing negotiations and ensure smooth internal handoffs between Commercial Operations, Sales, and Delivery teams.
• Manage internal escalation processes within established authority guidelines.
• Champion a culture of continuous improvement across the Commercial Operations function.
What We’re Looking For
• Bachelor’s degree in Business or equivalent work experience required.
• Experience working within the life sciences, clinical research, or eClinical industry, with a strong understanding of commercial operations, proposals, and pricing in this space.
• 10+ years of experience in pricing and/or proposal development, with proven ability to operate autonomously in complex environments.
• Strong people leadership experience with demonstrated success building and managing high-performing teams.
• Advanced organizational, communication, and decision-making skills, with a track record of cross-functional collaboration.
• Intermediate to advanced Excel proficiency (minimum 7 years of use).
• Highly skilled in managing multiple priorities with strong attention to detail.
• Team-oriented leader with a proactive, solution-driven mindset and a “can do” attitude.
• Ability to influence stakeholders at all levels of the organization and represent Commercial Operations in client-facing discussions.
Why Join Signant?
You’ll be part of a global organization with a mission to transform clinical research through innovation, science, and technology. At Signant, you can count on meaningful work, the opportunity to grow, and the support of a collaborative team that works as one to drive performance.

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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.