Remote Senior Application/ Systems Analyst (ESOM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts, Inc. (ITC) is seeking an experienced Remote Sr. Application/Systems Analyst to support our VA-ESOM—End Point Support and Operations Monitoring contract across the United States. A Senior Applications/System Analyst must have extensive IT experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk. 

Work location: This position can be performed remotely within the United States. Candidates must be able to travel as needed.

Responsibilities:

• Provide support to enhance Event Management (EM) capabilities. The goal is to provide “eyes on glass” monitoring, which entails 24x7x365 real-time surveillance and security support. This involves continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities. 

• Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes. 

• Assess the current VA monitoring environment and propose targeted improvements to enhance functionality and efficiency and forward mitigation strategies to VA for approval. 

• Assist in refining the monitoring processes and ensuring the robustness of the VA’s application infrastructure. 

• Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience. 

• Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to find the root cause(s) of performance issues. 

• Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues. 

• Recommend policies and procedures in response to incidents and alerts. 

• Provide after-action analysis of major incidents identifying the impact. 

• Recommend standards, policies, and procedures related to the use of application performance monitoring and availability in the pre-production and production environments for Government approval 

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline 
• 5 years of relevant Experience 
• 8 years of additional relevant experience may be substituted for education 
• Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using available tools such as, AppDynamics monitoring tools, Orion SolarWinds, Dynatrace, Splunk, Science Logic (SL1) monitoring, and other performance monitoring tools as required. 
• Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools (as mentioned above) for new and onboarded applications, services, and provide onboard presentations during routine health checks
• US Citizen or Green card holder 
• Willing to obtain and maintain Public Trust Suitability clearance 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

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